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Citrix Receiver For Mac Handshake Failure Alert

If you receive one of the error messages below, while attempting to connect to an Application or Desktop using Citrix Receiver for Windows 4.12 via Citrix NetScaler Gateway. Please follow the instructions listed below. Error Messages: • The published resource is not available currently. Please contact system administrator for further assistance.

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• The Citrix SSL Server you have selected is not accepting any connections. • SSL error 4: Operation completed successfully Instructions Please follow the below steps for configuring the required cipher suites on NetScaler Gateway • Navigate to Configuration tab > Traffic Management > SSL and Select Change advanced SSL Settings. • Check the box labelled ‘ Enable Default Profile’ and select OK.

No information is available for this page.Learn why. I am receiving SSL Handshake from client failed message in the U: Program Files Citrix XTE logs Error.txt Where can i start troubleshooting this issue from?

• Select Yes when the following prompt message appears. • To verify if the Default profile was enabled, repeat step 1.

• Then, navigate to Configuration tab > System > Profiles > SSL Profile > Click on ns_default_ssl_profile_backend and Select Edit • Under the SSL Ciphers section, click on the pencil to edit. Then, remove the DEFAULT_BACKEND option by clicking the ¬minus (¬–) symbol next to it. • Then, search for SHA2 and RSA options.

Move them under Configured. • First click OK, then Done to save the configuration.

If you receive a “ Socket Operation on Non-socket” error message while attempting to connect to an Application or Desktop using Citrix Receiver for Windows 4.12, this is because the configuration on the client and/or VDA is currently un-supported. For a supported matrix configuration, go to Used case For instance, if the setup has FIPS compliance mode enabled and the COM cipher set has been configured on the Client and VDA, session launch fails with Citrix Receiver for Windows 4.12 due to lack of common cipher suite. You can change the configuration to GOV or ANY on client and VDA to resolve the same. If you receive “ SSLv3 alert handshake failure” error message, this is because certain deprecated RSA cipher suites have been explicitly disabled in Receiver. Some configurations still require these deprecated cipher suites. You can re-enable these cipher suites using the Receiver Group Policy template as follows. Instructions • Open the Citrix Receiver GPO administrative template by running gpedit.msc • Navigate to Administrative Templates > Citrix Components > Citrix Receiver > Network Routing > Deprecated Cipher Suites.

• Right-click on “ Deprecated ciphers suites” and select Edit • Select Enabled the policy and check the TLS_RSA_ option • Click Apply. Then, Ok to save the configuration changes.

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When launching an application you are presented with an error message that references 'SSL' or 'TLS,' like the errors below. Upgrading your Citrix Receiver will generally resolve it. • Error “The Remote SSL peer send a handshake failure alert” • Error “Cannot connect to the Citrix XenApp Server. SSL Error 4: The operation completed successfully” or • Error “Cannot connect to the Citrix XenApp Server.

SSL Error 47: An unclassified SSL network error occurred” • Error “TLS handshake failure, the TLS version configured may not match the version used by the server.” • Error “General problem” Upgrading your Receiver is quick and easy. Just click the appropriate link below to download the newest version. Then just open/run the downloaded file. It will upgrade your Receiver in one easy process.